Cause

Paper is jammed as printer pulled in printed paper.

What to Do

Depending on where the paper is jammed, decide on the countermeasure.

• If the paper is jammed at the paper output slot:

  • 1300

• If the paper is jammed inside the printer:

  • Paper Is Jammed inside Printer

• If the measures above do not solve the problem:

  • Removing Jammed Paper from Rear Side

If you continue to experience this error after attempting all troubleshooting, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.