Cause
Possible causes include the following.
What to Do
Take the corresponding actions below.
After carrying out the above measures, press the printer's OK button to cancel the error.
To cancel printing, press the printer's Stop button.
If you continue to experience this error after attempting the troubleshooting above, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.