Support Code 1200 Appears (Scanning Unit / Cover is Open) - TR7020

Article ID: ART177743 | Date published: 10/28/2020 | Date last updated: 10/28/2020


Learn how to troubleshoot support code 1200 on the PIXMA TR7020.



Scanning unit / cover is open.


What to Do

Close the scanning unit / cover and wait for a while.

Do not forget to close it, such as after replacing ink cartridges.

If you continue to experience this error, open and close the scanning unit / cover one more time.

If this does not work, your printer may require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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