Support Code 1401 Appears (Ink Cartridge Not Installed) - TR7020

Article ID: ART177744 | Date published: 10/28/2020 | Date last updated: 10/28/2020


An ink cartridge is not installed in the PIXMA TR7020.



Ink cartridge is not installed.


What to Do

Install the ink cartridge.

If the error is not resolved, the ink cartridge may be damaged.

 To cancel printing, press the printer's Stop button.

If you've replaced the ink cartridges with genuine Canon FINE ink cartridges and the error still occurs, your printer may require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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