Cause
Ink cartridge is not installed.
What to Do
Install the ink cartridge.
If the error is not resolved, the ink cartridge may be damaged.
To cancel printing, press the printer's Stop button.
If you've replaced the ink cartridges with genuine Canon FINE ink cartridges and the error still occurs, your printer may require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
