Support Code 2114 Appears - TR7020

Article ID: ART177753 | Date published: 10/29/2020 | Date last updated: 10/29/2020
 

Description

The paper registered in the rear tray of the PIXMA TR7020 is different from the print settings specified when printing or copying.

Solution

Cause

Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer.

 For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.


 For copying, make the paper settings for copying match the paper information for the rear tray registered on the printer.

 Learn how to register paper information on this printer.

If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer, the following message appears on the printer's LCD.

  • Paper settings specified on the printer driver when printing:

    Paper size: A5

    Media type: Plain paper

  • Paper information for the rear tray registered on the printer:

    Paper size: A4

    Media type: Plain paper

Figure: LCD

 

What to Do

Press the printer's OK button to display the screen below.

Figure: LCD

Use the up down buttons to select the appropriate action and press the printer's OK button.

 Depending on the settings, some of the options below may not be displayed.

Print on set paper

Select this option to print/copy on the loaded paper with the paper settings specified when printing/copying.

For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print on an A4 paper loaded in the rear tray with the A5 setting.

Replace paper

Select this option to print/copy after changing the paper in the rear tray.

For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print after changing the paper in the rear tray with an A5 paper.

After changing the paper and closing the feed slot cover, the paper information registration screen for the rear tray appears. Register the paper information on the printer according to the loaded paper.

 If you do not know the paper size and media type to be loaded in the rear tray, press the printer's Back button. The paper size and media type are displayed.

 For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.

Cancel print

Cancels printing/copying.

Select this option when you want to change the paper settings specified when printing/copying. Change the paper settings and try printing/copying again.

 You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/copying and the paper information of the rear tray registered on the printer match.

 Learn how to change this setting from the printer's operation panel.:

 You can also change this setting from a Windows PC or a Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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