Support Code 2500 Appears (Automatic Print Head Alignment Failed) - TR7020

Article ID: ART177756 | Date published: 10/29/2020 | Date last updated: 10/29/2020


Learn how to troubleshoot support code 2500 on the PIXMA TR7020.



Automatic print head alignment as failed due to one or more of the following:

  • Print head nozzles are clogged.

  • Paper of size other than A4 or Letter is loaded in the cassette.

  • Paper output slot is exposed to strong light.


What to Do

Press the printer's OK button to cancel the error and take the corresponding actions below.

After carrying out the above actions, perform automatic print head alignment again.

If the error is still not resolved, press the printer's OK button to cancel the error and perform manual print head alignment

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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