Support Code 5B02 / 5B03 / 5B04 / 5B05 / 5B12 / 5B13 / 5B14 / 5B15 Appears - TR7020

Article ID: ART177765 | Date published: 10/29/2020 | Date last updated: 10/29/2020
 

Description

The ink absorber in your printer is full.

Solution

The ink absorber in your printer is full. Your printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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