"Cover is open" is Displayed on the Touch Screen - MG6320

Article ID: ART177787 | Date published: 11/12/2020 | Date last updated: 11/12/2020
 

Description

The printer displays the message when its operation panel is open.

Solution

If the following message appears on the touch screen:

"Cover is open" is displayed on the touch screen

Gently close the printer's operation panel.

Gently close the printer's operation panel

If the operation panel is closed and the message still appears, turn off the printer and unplug its power cord. Open the operation panel and check for any foreign objects inside the printer. If you see any foreign objects, remove them. Then, plug in the power cord and turn the printer on.

If the message continues to appear and there was no visible debris found, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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