• Folded, curled, or wrinkled paper

• Damp paper

• Paper that is too thin

  • top feed

    Plain paper: Less than 17 lb (64 g /m²)

    Specialty paper: Less than 4 mil (0.1 mm)

  • manual feed tray

    Specialty paper: Less than 4 mil (0.1 mm)

• Paper that is too thick

  • top feed

    Plain paper: More than 28 lb (105 g /m²)

    Specialty paper: More than 80 lb (300 g /m²) or more than 11.8 mil (0.3 mm)

  • manual feed tray

    Specialty paper: More than 93 lb (350 g /m²) or more than 23.6 mil (0.6 mm)

• Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

• Picture postcards

• Postcards affixed with photos or stickers

• Envelopes with a double flap

• Envelopes with an embossed or treated surface

• Envelopes whose gummed flaps are already moistened and adhesive

• Any type of paper with holes

• Paper that is not rectangular

• Paper bound with staples or glue

• Paper with an adhesive surface on the back such as label seal

• Paper decorated with glitter, etc.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________