Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.
You will need a sheet of A4 or Letter-sized plain paper.
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Check that printer is turned on.
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Load a sheet of A4 or Letter-sized plain paper in the top feed.
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Select Maintenance on the HOME screen.
The Maintenance screen will appear.
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Select Print Head Cleaning.
The Print Head Cleaning screen will appear.
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Select Cleaning.
The Cleaning screen will appear.
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Select ink group to be cleaned.
The confirmation screen will appear.
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Select Yes.
The printer starts cleaning the print head.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 1 minute.
The pattern print confirmation screen will appear.
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Select Yes.
The nozzle check pattern will be printed.
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Examine the nozzle check pattern.
If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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