Cause
Paper is jammed in the paper output slot / top feed / manual feed tray.
What to Do
If the paper loaded in the top feed is jammed:
-
Slowly pull out paper, either from paper output slot or from top feed, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
If the paper tears and you cannot remove the jammed paper from the paper output slot or the top feed, remove the paper from inside the printer.
-
Reload paper and press the printer's OK button.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Reprint the page you were printing.
When reloading the paper, make sure you are using suitable paper and loading it correctly. Also, make sure that the paper in the top feed is not resting against a wall or any other obstacle. If the paper is touching a wall, this may prevent the paper from being fed into the printer correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.
If the measures above do not solve the problem, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
If the paper loaded in the manual feed tray is jammed:
-
Press the Paper Jam Clearing button and set the manual feed tray to the paper jam clearing position.
-
Slowly pull out the paper, either from the paper output slot or from the manual feed tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
If the paper tears and you cannot remove the jammed paper from the paper output slot or the manual feed tray, remove the paper from inside the printer.
-
Return the manual feed tray to its original position.
-
Reload paper and press the printer's OK button.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 2, the print data that was sent to the printer is erased. Redo the printing.
When reloading the paper, make sure you are using suitable paper and loading it correctly. Also, make sure that the paper in the top feed is not resting against a wall or any other obstacle. If the paper is touching a wall, this may prevent the paper from being fed into the printer correctly.
If the measures above do not solve the problem, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
