Small Size Paper Is Jammed inside Printer

 Don't load small paper such as 4"x6" 10x15cm size paper in the landscape orientation. It may cause a paper jam.

You cannot print on paper smaller than the minimum size. Learn about the supported types and sizes of paper you can load into the printer.

If a sheet of small paper is jammed inside the printer, remove the paper following the instructions below.

1. Load one sheet of paper larger than 4"x6" 10x15cm in the top feed in portrait orientation.

   Align the paper guides of the top feed with both edges of the paper.

   Don't load the small size paper in the landscape orientation.

   

   Close the feed slot cover.

   

2. Turn the printer off.

3. Turn the printer on.

   The loaded paper is fed and ejected while pushing out the jammed paper.

If the jammed paper is not ejected after taking the above measures, try the following procedure.

4. Perform paper feed roller cleaning of the manual feed tray.

   The jammed paper is ejected together with the paper used for paper feed roller cleaning.

   All jobs in the print queue are canceled. Print your documents or images again.

    When reloading the paper, make sure you are using suitable paper and loading it correctly.

    If a paper jam message appears on the printer's LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the problem persists even after repeating the above measures, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.