Cause

Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned.

What to Do

Remove the multi-purpose tray, place the multi-purpose tray compatible media (printable disc / nail stickers) properly, and then attach the multi-purpose tray to the printer.

Then press the printer's OK button to cancel the error.

 When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray (the one with the "A" mark).

 To cancel printing, press the printer's Stop button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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