Support Code 5400 / 6D01 Appears - G1220

Article ID: ART178767 | Date published: 12/16/2020 | Date last updated: 12/16/2020
 

Description

Your printer may require servicing.

Solution

Cause

Printer error has occurred.

 

What to Do

Turn off the printer and unplug it.

Plug in the printer again and turn it back on.

If this doesn't solve the problem, your printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare your printer for transportation if servicing is required.


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