Cause
Paper is jammed when feeding paper from the rear tray.
What to Do
Remove the jammed paper following the instructions below.
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Slowly pull out the paper, either from the paper output slot or from the rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.
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Reload the paper and press the printer's OK button.
The printer resumes printing. Reprint the page you were printing if it wasn't printed properly due to the paper jam.
If you turned off the printer in step 1, all jobs in the print queue are canceled. You'll need to print again.
When reloading the paper, make sure you are using suitable paper and loading it correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.
If the measures above don't solve the problem, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
Don't tilt the printer when moving it since the ink may leak out.
Learn how to prepare your printer for transportation if servicing is required.
