Cleaning the Paper Feed Rollers

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller.

You need three sheets of A4 or Letter-sized plain paper.

1. Make sure that the printer is powered on.

2. Remove any paper from the rear tray.

3. Press the Setup  button, use the buttons to select Maintenance, and press the OK button.

4. Use the   buttons to select Roller Cleaning and press the OK button.

   

   The paper feed roller will rotate as it is cleaned without paper.

5. Clean the paper feed rollers with paper:

   1. Make sure that the paper feed rollers have stopped rotating, and then load three sheets of A4 or Letter-sized plain paper in the rear tray.

   2. Press the OK button.

      The printer starts cleaning. The cleaning will be complete when the paper is ejected.

If the problem still isn't resolved with the operation described above, follow the operation below.

1. Turn off the power and then unplug the power cord.

2. While rotating the paper feed rollers (A) located inside the rear tray more than two laps, wipe them with a cloth tightly squeezed after moistening.

   Don't touch the paper feed rollers with your fingers. Paper feeding performance may be degraded.

   

3. Turn on the power, then clean the paper feed rollers again.

If the problem isn't resolved after cleaning the paper feed roller, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.