Cleaning Inside the Printer (Bottom Plate Cleaning) - G2260 / G3260

Article ID: ART178811 | Date published: 12/24/2020 | Date last updated: 12/24/2020
 

Description

Learn how to perform a bottom plate cleaning on the PIXMA G2260 / G3260. If your prints have smudges, performing a bottom plate cleaning may help resolve the problem.

Solution

Cleaning Inside the Printer (Bottom Plate Cleaning)

Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

You will need a sheet of A4 or Letter-sized plain paper*

* Be sure to use a new piece of paper.

  1. Make sure that the power is powered on, then remove any paper from the rear tray.

  2. Prepare paper:

    1. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.

    2. Load only this sheet of paper in the rear tray with the open side facing you.

      Load the paper in the rear tray with the open side facing you

      After loading paper in the rear tray, the paper information registration screen for the rear tray appears on the LCD. Select A4 or Letter for Size:

      Select A4 or Letter for Size:

    3. Gently close the feed slot cover (A).

      Gently close the feed slot cover (A)

    4. Pull out the paper output tray (B), and then open the output tray extension (C).

      Pull out the paper output tray (B), and then open the output tray extension (C)

  3. Press the Setup Setup button button, use the left right buttons to select Maintenance, and press the OK button.

  4. Use the left right buttons to select Btm Plate Cleaning and press the OK button.

    Select Btm Plate Cleaning (outlined in red) and press the OK button

    The paper cleans the inside of the printer as it feeds through the printer.

    Check the folded parts of the ejected paper. If they are smudged with ink, perform a bottom plate cleaning again.

     When performing a bottom plate cleaning again, be sure to use a new piece of paper.

If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.

 Before cleaning the printer, turn it off and unplug it.

Wipe off any ink from the protrusions inside the printer using a cotton swab or the like

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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