Cleaning the Inside of the Printer (Bottom Plate Cleaning) (Windows) - G2260 / G3260

Article ID: ART178812 | Date published: 12/24/2020 | Date last updated: 12/24/2020


Learn how to perform a bottom plate cleaning on the PIXMA G2260 / G3260 from a Windows PC. If your prints are smudged, performing a bottom plate cleaning may help resolve the problem.


Cleaning Inside the Printer

Perform a bottom plate cleaning before you perform duplex (two-sided) printing to prevent smudges on the back side of the paper.
Also perform a bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.


Bottom Plate Cleaning

  1. Open the Canon IJ Printer Assistant Tool.

  2. Click Bottom Plate Cleaning.

    Click Bottom Plate Cleaning (outlined in red)

    The Bottom Plate Cleaning dialog box opens.

    Figure: Bottom Plate Cleaning dialog box

  3. As instructed in the dialog box, fold the A4 size or Letter size plain paper in half horizontally, and then unfold the sheet.
    Load the paper into the rear tray in the portrait orientation with the crest of the crease facing down.

  4. Make sure that the printer is on and then click Start.
    Bottom plate cleaning starts.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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