Cause

The maintenance cartridge can't be recognized.

The maintenance cartridge may not be installed properly or may not be compatible with this printer.

What to Do

Turn off the printer, remove the maintenance cartridge, and then reinstall it.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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