Support Code 3438 Appears (Original Item is Left on the Platen) - G2260 / G3260

Article ID: ART178875 | Date published: 01/04/2021 | Date last updated: 01/04/2021
 

Description

The original item you copied is still on the scanner glass.

Solution

Cause

Original item is left on the scanner glass.

 

What to Do

Make sure no original is on the scanner glass and press the printer's OK button to cancel the error.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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