The print head may not be installed properly or may be damaged.
Solution
Cause
Print head may not be installed properly or may be damaged.
What to Do
Take the corresponding actions below.
Install the print head as shown in the video:
If the print head is already installed, remove and reinstall it. Then close the top cover.
Turn off the printer and turn it back on.
If the measures above do not solve the problem, the printer may require servicing.
There are two options currently available to you.
Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.
