Cause

Ink tank may not be installed properly.

What to Do

Remove the ink tank whose color is shown on the printer's LCD and reinstall it.

Press the ink tank until it clicks into place.

If this does not solve the problem, replace the ink tank.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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