Cause

Multi-purpose tray guide has been closed.

What to Do

Open the multi-purpose tray guide and set the multi-purpose tray in proper position.

Then press the printer's OK button to cancel the error.

 Don't open or close the multi-purpose tray guide while printing is in progress. Doing so may damage the printer.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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