Cause

Multi-purpose tray guide is open, so the printer is not ready to print on multi-purpose tray compatible media.

What to Do

Close the multi-purpose tray guide and press the printer's OK button to cancel the error.

 Close the multi-purpose tray guide once before starting to print on multi-purpose tray compatible media.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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