Cause
Protective materials for shipping may still be attached.
What to Do
Open the top cover and make sure that the protective materials for securing the print head holder have been removed.
If the protective materials are still there, remove them and close the top cover.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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