Cause

Prevent paper abrasion has been set.

What to Do

If you want to continue printing, select Yes using the buttons and press the printer's OK button.

If you want to disable this setting, select No and press the printer's OK button. Select Various settings on the HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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