If vertical lines always appear on printouts or print always shifts from the correct position, or if Error 5100 occurs during printer operation, the Encoder Film inside the printer may be smeared.

Follow the procedures below to check the film condition, and clean it when necessary.

1. Press the ON button to turn off the printer.

2. Unplug the power cord from the wall outlet or power strip.

 Be sure to turn off the printer power and unplug the power cord first.

3. Open the cover.

   

4. Check if the Encoder Film (A) inside the printer is clear.

   

   The Encoder Film should be transparent.

5. If the Encoder Film is smeared as shown below, it needs to be cleaned.

   
    

Cleaning the Encoder Film

• Cotton swab

• Water with a few drops of isopropyl alcohol or window cleaner

   Don't use any other detergents.

1. Moisten a cotton swab with isopropyl alcohol or window cleaner. Eliminate extra liquid from the cotton swab.

2. Using the moistened cotton swab, wipe the Encoder Film. Make sure no liquid drops inside the printer.

   

   (A) Encoder Film

   (B) Rail

    Don't contact the rail (B). If the rail is contacted, the print quality may be deteriorated.

    The Encoder Film (A) is fixed to the printer with the springs at the ends. If the film is pushed too strong, it may be dislocated. Do not push the film. Just gently move the cotton swab over the surface of the film.

    Keep your hands off the printer and clean the film with the tip of the cotton swab, as shown in the photo above.

    Change the cotton swab to new ones frequently.

3. Eliminate any stains or smearing from the film until the entire film becomes transparent and clear.

   

4. If a trail of liquid is left on the film, clean it using a cotton swab that is moistened with just water. If moisture is left on the film, eliminate it using a dry cotton swab, and wait until the film dries well.

5. Close the cover, and plug in the power cord of the printer.

6. Press the ON button to turn on the printer.
   If an error occurs or a strange sound is heard, service is required.
   For support and service options, sign into (or create) your Canon Account from the link below.
   My Canon Account

7. Print the Nozzle Check Pattern, and confirm that the pattern is printed properly.

8. Try to print again. If the problem persists, check and clean the Encoder Film again.

    Should another error or failure occur in the printer after cleaning the film, service is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________