Cause
An ink cartridge can't be recognized.
What to Do
Remove the cartridge and reinstall it.
If the error isn't resolved, the ink cartridge may be damaged. Replace the cartridge with a new one.
If this still doesn't solve the problem, your printer may require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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