Cause
Non-genuine Canon ink cartridge has been detected.
What to Do
To print, you must replace the ink cartridge or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it.
The printer will stop monitoring the remaining ink level for the ink cartridge(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non-genuine Canon ink cartridge or by using non-genuine Canon ink.
If the function for detecting the remaining ink level is disabled, the ink cartridge is displayed in gray on the Estimated ink levels screen on the LCD.
Report a counterfeit ink cartridge here.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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