Support Code 1871 Appears - TS6420

Article ID: ART179335 | Date published: 02/19/2021 | Date last updated: 02/19/2021
 

Description

The cassette isn't inserted into the printer.

Solution

Cause

The cassette isn't inserted.

 

What to Do

After loading the paper properly, insert the cassette. Then press the printer's OK button to cancel the error.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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