Loading Originals on the Platen (Scanner Glass)
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Open the document cover.
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Load the original item WITH THE SIDE TO SCAN FACING DOWN on the glass.
Align the corner of the original with the alignment mark 
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Be sure to observe the following when loading an original item on the glass. Failure to observe the following may cause the scanner to malfunction or the glass to break.
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Don't place any objects weighing 4.4 lb (2.0 kg) or more on the glass.
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Don't put any pressure of 4.4 lb (2.0 kg) or more on the glass, such as pressing down the original.
The printer can't scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass).
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Gently close the document cover.
After loading the original on the glass, be sure to close the document cover before starting to copy or scan.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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