Support Code 5100 Appears - TS6420

Article ID: ART179366 | Date published: 02/22/2021 | Date last updated: 02/22/2021


Learn how to troubleshoot support code 5100 on the PIXMA TS6420.



A printer error has occurred.


What to Do

If you're printing, press the printer's Stop  button to cancel printing, then turn off the printer.

Check the following:

  • Make sure the ink cartridge holder motion is not impeded by protective material, jammed paper, etc.

    Remove any impediment.

     When clearing an impediment to FINE cartridge holder motion, be careful not to touch the clear film (A) or the white belt (B).

    Don't touch the clear film (A) or the white belt (B)

    If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

  • Make sure the FINE cartridges are properly installed.

    Press down the ink cartridge locking cover until it clicks into place.

Turn the printer back on.

If this doesn't solve the problem, clean the encoder film.

If cleaning the encoder film doesn't solve the problem, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account

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