Support Code 6001 / 6004 / 6500 / 6502 / 6800 / 6801 / 6830 / 6831 / 6832 / 6833 / 6900 / 6901 / 6902 / 6910 / 6911 Appears - TS6420

Article ID: ART179371 | Date published: 02/22/2021 | Date last updated: 02/22/2021


The printer has experienced an error that may require servicing.



Printer error has occurred.


What to Do

Turn off the printer and unplug it.

After a while, plug in the printer again and turn it back on.

If this doesn't solve the problem, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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