Cleaning the Print Heads
The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Furthermore, if the situation doesn't improve after performing a deep cleaning, perform an ink flush.
Before performing any operation, confirm that the maintenance cartridge has enough available space.
Cleaning
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Select Utilities from the Remote UI.
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Click Cleaning.
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Click Yes.
Print head cleaning starts.
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Next, the message for printing the nozzle check pattern is displayed.
To check whether the print quality has improved, click Yes. To cancel the check process, click No.
If cleaning the head once doesn't resolve the print head problem, clean it once more.
Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform a print head cleaning only when necessary.
Deep Cleaning
Deep cleaning is more thorough than cleaning. Perform a deep cleaning when two cleaning attempts don't resolve the print head problem.
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Select Utilities from the Remote UI.
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Click Deep Cleaning.
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Click Yes.
Print head deep cleaning starts.
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To check whether the print quality has improved, click Yes. To cancel the check process, click No.
Deep cleaning consumes a larger amount of ink than cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform a deep cleaning only when necessary.
If print results don't improve after performing a deep cleaning, turn off the power, wait 24 hours without pulling out the power plug, and then perform a deep cleaning again. If print results still don't improve, perform an ink flush. Note that an ink flush uses a large volume of ink.
Ink Flush
Perform an ink flush if the print results don't improve even after a deep cleaning is performed.
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Select Utilities from the Remote UI.
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Click Ink Flush.
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Click Yes.
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To check whether the print quality has improved, click Yes. To cancel the check process, click No.
An ink flush consumes an extremely large amount of ink. Frequentyl performing ink fushes will rapidly deplete your printer's ink supply. Perform an Ink Flush only when necessary.
If Ink Flush is run when the remaining ink level is insufficient, it may cause a failure.
If there is no sign of improvement after performing an ink flush, the ink may have run out or the print head may be worn.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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