Important Information Regarding the Mini Print App (Android)

Article ID: ART179470 | Date published: 03/17/2021 | Date last updated: 03/24/2021
 

Description

Location services need to be enabled for your Android device to see your IVY printer.

Solution

Starting with version 2.2.1 of Mini Print, you'll see the following message appear if you're having trouble adding your IVY printer to the printer list. Tap NEXT on this message.

Figure; Pop-up message   Figure; Pop-up message

Tap DONE to close the pop-up message.

If you have Android 10 or later installed on your device, you'll need to enable Location Services for Canon Mini Print in order for your device to communicate with the printer. If Location Services aren't enabled for the app, your Android device won't locate your IVY printer.

Follow the steps below to enable Location Services.

  1. Go into the settings for your device.

  2. Tap Location.

  3. If it's Off, tap the switch to turn it On.

    Tap the switch (outlined in red) to enable Location Services if they're not enabled

  4. Tap App Permissions.

    Tap App Permissions (outlined in red)

  5. Tap Mini Print.

    Tap Mini Print (outlined in red)

  6. Tap Allow only while using the app.

    Tap Allow only while using the app (outlined in red)

After enabling Location Services, your Android device should be able to locate your IVY printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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