Windows updates released in March 2021 caused problems for some people when printing.

These problems included system crashes and portions of images missing.

The following updates were causing difficulties:

Windows 10 version 20H2: KB5000802

Windows 10 version 2004: KB5000802

Windows 10 version 1909: KB5000808

Windows 10 version 1809: KB5000822

Windows 10 version 1803: KB5000809

Windows Server 2019: KB5000822

This also has occurred after installing the March 2021 security updates in Windows 8.1. For Windows 8.1, please install update KB5001640 to correct any printing issues experienced.


On March 18, 2021, additional updates were released by Microsoft to correct this problem. These updates are:

Windows 10 version 20H2: KB5001649

Windows 10 version 2004: KB5001649

Windows 10 version 1909: KB5001648

Windows 10 version 1809: KB5001638

Windows 10 version 1803: KB5001634

Windows Server 2019: KB5001638

On March 15, 2021, additional updates were released by Microsoft to correct this problem. These updates are:

Windows 10 version 20H2: KB5001567

Windows 10 version 2004: KB5001567

Windows 10 version 1909: KB5001566

Windows 10 version 1809: KB5001568

Windows 10 version 1803: KB5001565

Windows Server 2019: KB5001568

To find out which version of Windows you're running, press and hold the Windows  key and type the letter R. In the Run box, type winver and click OK.

In the About Windows window that appears, the version number and build number will appear near the top.

Please download and install these latest updates to correct any printing problems you may have experienced.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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