System Crashes or Partial Prints in Windows 10 and Windows 8.1
Article ID: ART179473 | Date published: 03/18/2021 | Date last updated: 04/08/2021
 

Description

Windows updates released in March 2021 caused problems for some people when printing.

Solution

Windows updates released in March 2021 caused problems for some people when printing.

These problems included system crashes and portions of images missing.


The following updates were causing difficulties:

Windows 10 version 20H2: KB5000802

Windows 10 version 2004: KB5000802

Windows 10 version 1909: KB5000808

Windows 10 version 1809: KB5000822

Windows 10 version 1803: KB5000809


Windows Server 2019: KB5000822


This also has occurred after installing the March 2021 security updates in Windows 8.1. For Windows 8.1, please install update KB5001640 to correct any printing issues experienced.


On March 18, 2021, additional updates were released by Microsoft to correct this problem. These updates are:

Windows 10 version 20H2: KB5001649

Windows 10 version 2004: KB5001649

Windows 10 version 1909: KB5001648

Windows 10 version 1809: KB5001638

Windows 10 version 1803: KB5001634


Windows Server 2019: KB5001638


On March 15, 2021, additional updates were released by Microsoft to correct this problem. These updates are:

Windows 10 version 20H2: KB5001567

Windows 10 version 2004: KB5001567

Windows 10 version 1909: KB5001566

Windows 10 version 1809: KB5001568

Windows 10 version 1803: KB5001565


Windows Server 2019: KB5001568


To find out which version of Windows you're running, press and hold the Windows  key and type the letter R. In the Run box, type winver and click OK.

Figure: Run box

In the About Windows window that appears, the version number and build number will appear near the top.

About Windows

Please download and install these latest updates to correct any printing problems you may have experienced.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.