Support Code 2114 Appears - G620

Article ID: ART179489 | Date published: 03/22/2021 | Date last updated: 07/07/2021
 

Description

Learn how to troubleshoot support code 2114 on the PIXMA G620.

Solution

2114

Cause

Paper settings specified when printing / copying don't match the paper information for the rear tray registered on the printer.

 Learn about the appropriate combination of the media type and paper size settings specified on the printer driver and the paper information registered on the printer.

 For copying, make the paper settings for copying match the paper information for the rear tray registered on the printer.

If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer, the following message appears on the printer's LCD.

  • Paper settings specified on the printer driver when printing:

    Paper size: A5

    Media type: Plain paper

  • Paper information for the rear tray registered on the printer:

    Paper size: A4

    Media type: Plain paper

Figure: LCD

 

What to Do

Press the printer's OK button to display the screen below.

Figure: LCD

Use the left right buttons to select the appropriate action and press the printer's OK button.

 Depending on the settings, some of the options below may not be displayed.

Print on set paper

Select this option to print / copy on the loaded paper with the paper settings specified when printing / copying.

For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print on an A4 paper loaded in the rear tray with the A5 setting.

Replace the paper

Select this option to print / copy after changing the paper in the rear tray.

For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print after changing the paper in the rear tray with an A5 paper.

After changing the paper, the paper information registration screen for the rear tray appears. Register the paper information on the printer according to the loaded paper.

 Learn about the appropriate combination of the media type and paper size settings specified on the printer driver and the paper information registered on the printer.

Cancel

Cancels printing / copying.

Select this option when you want to change the paper settings specified when printing / copying. Change the paper settings and try printing/copying again.

 You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/copying and the paper information of the rear tray registered on the printer match.

 Learn how to change whether to display the misprint prevention message directly on the printer.

 Learn how to change whether to display the misprint prevention message on a Windows PC.

 Learn how to change whether to display the misprint prevention message on a Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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