Follow the steps below to load an original photo or document on the platen glass.
Click here for information on supported original items that can be placed on the platen glass.
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Open the document cover (A).
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Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen.
Align the corner of the original with the alignment mark 
.
Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the glass to break.
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Don't place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
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Don't put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.
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The printer can't scan the striped area (B) (0.04 in. (1 mm) from the edges of the platen glass).
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Gently close the document cover.
After loading the original on the glass, be sure to close the document cover before starting to copy or scan.
Supported Originals
| Item |
Details |
| Types of originals |
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Text document, magazine, or newspaper
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Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.)
|
| Size (width x height) |
Max. 8.5 x 11.7 in. (216 x 297 mm) |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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