If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.

 If the periphery of the paper output slot is dirty with ink, clean it before removing jammed paper.

 If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer.

1. Turn off the printer and unplug it.

2. Retract the paper output tray and open the cover.

   

    Don't touch the clear film (A).

   

   If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

3. Check if jammed paper is under the ink cartridge holder.

   If the jammed paper is under the ink cartridge holder, move the holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the ink cartridge holder, hold it and slide it slowly to the far right or left.

   

4. Hold jammed paper firmly in both hands.

   

   If the paper is rolled up, pull it out.

   

5. Slowly pull out the paper, so as not to tear it.

   

6. Make sure all jammed paper is removed.

   If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   • Any paper left under the ink cartridge holder?

   • Any small bits of paper left in the printer?

   • Any paper left in the left and right empty spaces (B) in the printer?

     

7. Close the cover.

   All jobs in the print queue are canceled. Redo the printing.

    When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above don't solve the problem, the printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.