Cause

Scanning print head alignment sheet failed.
 

What to Do

Press the printer's OK button and check the following.

• Make sure the print head alignment sheet is set in the correct position and orientation on the scanner glass.

• Make sure the glass and the print head alignment sheet aren't dirty.

• Load A4 or Letter-sized plain paper in the rear tray.

• Make sure that the print head nozzle is not clogged by printing the nozzle check pattern.

After checking the above, start auto print head alignment again.

If the error still isn't resolved, press the printer's OK button to cancel the error, load A4 or Letter-sized plain paper in the rear tray, and try manual print head alignment.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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