Cause

Media type and paper size are not set correctly.
 

What to Do

Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing.

• When setting Custom Paper Size for media other than plain paper, set the Width to 127.0 mm (5.00 in.) or less.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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