Alarm Lamp is Solid - TS3320 / TS3322

Article ID: ART179596 | Date published: 04/07/2021 | Date last updated: 04/07/2021
 

Description

Your printer may have experienced an error requiring servicing.

Solution

If the following occurs when you power on the PIXMA TS3320 / TS3322:

  1. Alarm lamp is solid

  2. LCD is blank

  3. Printer doesn't respond to any button presses

Your printer may have experienced an error requiring servicing.

Turn off the printer and unplug its power cord.

Wait 5 minutes, then plug in the power cord and power on the printer.

If the problem persists, servicing is required.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments