Summary of Reports and Lists - GX7020

Article ID: ART179611 | Date published: 04/09/2021 | Date last updated: 04/21/2021
 

Description

Learn about the reports and lists that are printed from the MAXIFY GX7020.

Solution

Summary of Reports and Lists

The printer prints the report of sending or receiving a fax automatically. You can print the list of the fax / telephone number or the current settings.


 

Type of Reports and Lists

Report or List Description
ACTIVITY REPORT

Shows recent fax transactions at sight.

Directory list

  • RECIPIENT TELEPHONE NUMBER LIST

  • GROUP DIAL TELEPHONE NO. LIST

Lists the numbers and names registered.

You can print the lists of the recipient and group dial.

For details on the procedure to print, see Printing Report or List.

USER'S DATA LIST

Lists the current settings of the printer and the registered sender information.

For details on the procedure to print, see Printing Report or List.

MEMORY LIST

Lists the documents currently stored in the printer's memory.

For details on the procedure to print, see Printing Report or List.

 After selecting Memory reference to display the Memory list screen, you can print a MEMORY LIST by selecting Print doc. list.

REJECTED NUMBER LIST

Lists the rejected numbers.

For details on the procedure to print, see Printing Report or List.

CALLER HISTORY

Lists the caller history.

This list is available when Caller ID service is subscribed.

For details on the procedure to print, see Printing Report or List.

This list may not be supported depending on the country or region of purchase.

TX REPORT / ERROR TX REPORT

Either of these reports is printed after each fax transmission.

  • At the time of purchase, ERROR TX REPORT is set to be printed only when a transmission error occurred.

    You can set the printer to print TX REPORT each time it sends a document, or disable printing of the report by selecting TX report in Auto print settings under FAX settings.

    You can also specify the print setting so that the first page of the fax is printed along with the report.

     The first page of the fax is not printed in color transmission.

  • MULTI TRANSMISSION REPORT is printed after sequential broadcasting of a document.

  • If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT (there are some errors for which the cause is also printed).

    For details on the error number, see Errors When You Send a Fax.

MULTI TRANSMISSION REPORT

This report is printed after sequential broadcasting of a document.

Confirms whether the transmission to all the recipients has been completed successfully.

The procedure to print and the error number is same as TX REPORT.

RX REPORT

This report is printed after each fax reception.

  • At the time of purchase, the printer is set so that the RX REPORT is not printed at all.

    You can set the printer to print RX REPORT each time it receives a document, or only when an error occurs by selecting RX report in Auto print settings under FAX settings.

  • If an error occurs when you receive a fax, the error number is printed on the RX REPORT (there are some errors for which the cause is also printed).

    For details on the error number, see Errors When You Receive a Fax.

MEMORY CLEAR REPORT

Lists the deleted faxes in the printer's memory if the faxes stored in the printer's memory are deleted by a power failure or unplugging the power cord.

When the printer is turned on, Unsent / received document data has been lost because the power cord was unplugged. Load paper and tap [OK] to print a list of the lost documents. is displayed on the touch screen. MEMORY CLEAR REPORT is printed by selecting OK on the touch screen.


 

Printing Report or List

This section describes the procedure to print the report or the list manually.

Print the following report or list manually.

  • ACTIVITY REPORT

  • Directory list (RECIPIENT TELEPHONE NUMBER LIST / GROUP DIAL TELEPHONE NO. LIST)

  • USER'S DATA LIST

  • MEMORY LIST

  • REJECTED NUMBER LIST

  • CALLER HISTORY

 CALLER HISTORY may not be supported depending on the country or region of purchase.

  1. Check that printer is turned on.

  2. Load paper in the cassette or the rear tray.

  3. Select FAX on the HOME screen.

    The Fax standby screen is displayed.

  4. Select Function list.

    The Function list screen is displayed.

  5. Select Print reports / lists.

  6. Select a report or a list you want to print to start printing.

    • When you select Directory list:

      Select Recipient or Group dial.

      If you select Recipient, select whether to print RECIPIENT TELEPHONE NUMBER LIST in alphabetical order. If you select Yes, the printer prints RECIPIENT TELEPHONE NUMBER LIST in alphabetical order. If you select No, the printer prints RECIPIENT TELEPHONE NUMBER LIST in numerical order.

      If you select Group dial, the confirmation screen is displayed. Select Yes. The printer prints GROUP DIAL TELEPHONE NO. LIST.

    • When you select an item other than Directory list:

      Select Yes when the confirmation screen is displayed.

      The printer prints the selected report or list.

Errors When You Send a Fax

If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT or ACTIVITY REPORT (there are some errors for which the cause is also printed).

The causes corresponding to the error numbers are as follows.

No. Cause Action
#001 Document is jammed in the ADF.

The document is jammed in the ADF (Auto Document Feeder).

When the error is cleared, redo the operation.

#003 Document is too long.

You attempted to send a document longer than 15.75 in. (400 mm).

You cannot send a document longer than 15.75 in. (400 mm) from the ADF.

"#003" is also printed if it takes time to send a page. Divide the document or set the image quality (Fax resolution) to a lower setting, then resend it.

#005 No answer.

The recipient's fax device does not respond.

Contact the recipient and have the recipient check that the telephone line is connected correctly.

#012 No paper is in the recipient's fax device.

There is no paper in the recipient's fax device.

Contact the recipient and have the recipient load paper.

#017 No tone is detected.

The printer could not detect the dial tone.

Dial tone detect in Advanced FAX settings under FAX settings is set to ON. Set to OFF.

#018 Line was busy.

The fax / telephone number you dialed is busy.

Try dialing again after waiting for a moment.

#022 Number is deleted.

The fax / telephone number registered in the printer's directory is incorrect.

Check the recipient's fax / telephone number, correct the fax / telephone number registered in the printer's directory, then send the document again.

#037 Memory is full.

The printer could not send a fax because its memory is full.

Delete contents in memory, then send a fax again.

#059 Transmission has been canceled due to a fax information mismatch.

Transmission has been canceled because the printer could not detect the recipient's fax device information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON.

#085 Try again in black & white transmission.

The recipient's fax device is not color-compatible.

Resend the document in black & white.

#099 The Stop button was pressed during transmission. The Stop button was pressed to cancel transmission of the document. Resend it if necessary.
#412 The fax could not be sent from the computer. The fax could not be sent from the computer. Ensure that the printer is connected with the computer correctly and redo operation.
#995 The unsent fax was deleted while automatic redialing.

While automatic redialing, the unsent fax is stored in the printer's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the printer's memory are deleted and not sent.

Resend the document.

Errors When You Receive a Fax

If an error occurs when you receive a fax, the error number is printed on RX REPORT or ACTIVITY REPORT (there are some errors for which the cause is also printed).

The causes corresponding to the error numbers are as follows.

No. Cause Action
#003 It takes too long to receive a page. Contact the sender and have the sender divide the fax or set the image quality (Fax resolution) to a lower setting and resend it.
#005 No answer.

When receiving a fax manually, the printer could not detect the signals from the sender's fax device.

Contact the sender and have the sender resend it, or set the printer to receive the fax automatically.

#037 Memory is full.

The printer could not receive a fax because its memory is full.

Delete contents in memory, then ask the sender to resend the fax.

#046 Reception has been rejected due to the specified fax rejection condition.

Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.

#099 The Stop button was pressed during reception. The Stop button was pressed to cancel reception of the fax. Contact the sender and have the sender resend it if necessary.
#995 The received fax was deleted. The received fax was deleted before being saved to the USB flash drive or printed. Contact the sender and have the sender resend it if necessary.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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