Receiving Faxes - GX7020

Article ID: ART179613 | Date published: 04/12/2021 | Date last updated: 04/21/2021
 

Description

This article explains how to receive faxes with the MAXIFY GX7020.

Solution

Receiving Faxes

This article describes the preparation necessary for receiving a fax and how to receive a fax.
 

Preparing for Receiving Fax

Prepare for receiving a fax according to the following procedure.

  1. Make sure that the printer is powered on.

  2. Select FAX on the HOME screen.

    The Fax standby screen is displayed.

  3. Check the receive mode setting displayed on the Fax standby screen.

    Figure: Touch screen

     You can find details on changing the receive mode here.

  4. Load plain paper into the cassette or the rear tray.

  5. Specify paper settings as necessary.

    This completes the preparation for receiving faxes.

    When a fax is received, it is printed on the loaded paper automatically.


 

Receiving Fax

Depending on the selected receive mode, the receive operation varies.

 You can find details on changing the receive mode here.

 Learn about the advanced settings of the receive modes.

 If the printer was not able to print a received fax, the printer stores the unprinted fax temporarily in its memory (memory receiving).

 When receiving a fax, you can save received faxes on a USB flash drive as PDF files automatically or forward received faxes to a shared folder on a computer as PDF files automatically.

 

When TEL priority mode is selected:

  • When the call is a fax:

    The telephone will ring when a call comes in.

    Figure: Phone connected to fax machine ringing

    Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, and then hang up the handset.

    Figure: Pick up the connected handset

    The printer will receive the fax.

    Figure: Printer receiving fax

     If the printer won't switch to fax reception, select FAX again on the HOME screen, and then press Black button or the Color button to receive the fax.

     To receive a fax without picking up the handset, select Manual / auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the printer switches to fax reception.

     Set the printer to enable you to initiate fax reception from a connected telephone (remote reception).

    • When an answering machine is connected to the printer:

      • If the answering device is set to the answering mode, select User-friendly RX: ON in Advanced. If the call is a fax, the printer will receive the fax automatically.

      • If the answering mode is turned off on the answering device, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, and then hang up the handset.

      • If Manual / auto switch: ON is selected in Advanced, set RX start time to longer than the time before the answering device starts playing the answering message. After making this setting, we recommend that you call the answering device using a mobile phone, etc. to confirm that messages are recorded successfully in the answering device.

      • Set your answering device to answering mode and adjust it as follows:

        - The entire message should be no longer than 15 seconds.

        - In the message, tell your callers how to send a fax.

  • When the call is a voice call:

    The telephone will ring when a call comes in.

    Figure: Phone connected to fax machine ringing

    Pick up the handset, and talk on the telephone.

    Figure: Pick up the handset, and talk on the telephone

     If the printer unexpectedly switches to fax reception during telephone calls, select User-friendly RX: OFF in Advanced.

     If Manual / auto switch: ON is selected in Advanced, you must answer an incoming call by picking up the handset within the time specified in RX start time. Otherwise the printer will switch to fax reception.

 

When FAX only mode is selected:

  • When the call is a fax:

    The printer will receive the fax automatically.

    Figure: Printer automatically receiving fax

     If a telephone is connected to the printer, the telephone will ring when a call comes in.

     You can change the number of times to ring the telephone with Ring count in Advanced.

 

When DRPD is selected:

  • When the call is a fax:

    The telephone will ring when a call comes in.

    Figure: Phone connected to fax machine ringing

    The printer will receive the fax automatically when the fax ring pattern is detected.

    Figure: Printer receiving fax

     You can change the number of times to ring the telephone.

  • When the call is a voice call:

    The telephone will ring when a call comes in.

    When the printer does not detect the fax ring pattern, the telephone will continue ringing.

    Figure: Phone connected to fax machine ringing

    Pick up the handset, and talk on the telephone.

    Figure: Pick up the handset, and talk on the telephone

     To use this feature, you need to subscribe to a compatible service provided by your telephone company.

     For DRPD, you need to select the appropriate ring pattern on the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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