Repairing Your Printer

This article describes how to transport the printer for repairing it.

 You can't take ink out of ink tanks.

 Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps properly.

 Press the ON button to turn off the printer with the print heads installed. The printer protects the print heads by covering them automatically to prevent them from being dried.

 Don't remove the print heads. Ink may leak.

 If the inside of the printer becomes dirty, clean with a soft cloth that gets wet with water and squeezed firmly.

 When transporting the printer, pack the printer in a plastic bag so that ink doesn't leak.

 Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

 Don't tilt the printer; otherwise, ink may leak.

 When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".

 Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.
 

Set the Printer in Transportation Mode

1. Select (Setup) on the HOME screen.

   The setup menu screen will appear.

2. Select Maintenance.

   The Maintenance screen will appear.

3. Select Transport mode.

4. Confirm the message, then select Yes.

   The mode is shifted to the transfer mode.

   When it is completed, the power is turned off automatically.
    

Make Sure the Ink Valve is Closed

1. Make sure the ON lamp is not lit and unplug the power cord.

   If the power is on, press the ON button to turn off the printer.

    Don't unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.

2. Open the scanning unit / cover.

3. Close the ink valve by tilting the ink valve lever tightly to the left.

   

    If you pack the printer without closing the ink valve, ink may leak out. Be sure to close the ink valve before packing the printer.

    If the ink valve lever is already tilted to the left and the ink valve is closed, leave it in place.

4. Make sure the tank caps are closed securely.

   

5. Close the scanning unit / cover gently.

Packing the Printer

1. Retract the paper output tray.

2. Retract the paper support, and then close it.

3. Unplug the cable and power cord.

4. Use adhesive tape to secure all of the covers on the printer to keep them from opening.

   

5. Pack the printer in a plastic bag.

   Seal the mouth of the plastic bag with the tape or tie it tightly so that ink doesn't leak.

   

6. Pack the printer in a box.

   Attach the protective material to the printer to pack it securely in the box.

    Carry the printer as shown in the illustration below. If you hold the cassette when carrying the printer, the cassette may come off.

   

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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