Cleaning Inside the Printer (Bottom Plate Cleaning)

Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

You will need a sheet of A4 or Letter-sized plain paper*

* Be sure to use a new piece of paper.

1. Make sure that the printer is powered on.

2. Select (Setup) on the HOME screen.

3. Select Maintenance.

4. Select Bottom Plate Cleaning.

   

   The confirmation screen will appear.

5. Select Yes.

6. Follow the message to remove any paper from the rear tray, then select OK.

7. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, unfold the paper, then select OK.

8. Load the folded sheet of paper in the rear tray with the open side facing you.

   

9. Pull out the paper output tray (A).

   

10. Select OK.

    The paper cleans the inside of the printer as it feeds through the printer.

    Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.

11. When the completion message appears, select OK.

     When performing a bottom plate cleaning again, be sure to use a new piece of paper.

If the problem isn't resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.

 Be sure to turn off the power and unplug the power cord before cleaning the printer.

• The power can't be turned off while the printer is sending or receiving a fax, or when unsent faxes are stored in the printer's memory. Make sure the printer has finished sending or receiving faxes before turning it off.

• Remember that faxes can't be sent or received while the printer is off.

• Unplugging the printer will erase all documents in the printer's memory. Send faxes, print documents, save jobs to a USB flash drive, or forward to the shared folder on the computer as needed before unplugging the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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