Paper Is Jammed inside the Printer

If the jammed paper tears and you can't remove the paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below.

 The printer can't be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

Turn off the printer after making sure it has completed sending or receiving all the faxes. Don't unplug when turning off the printer.

If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

 If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

1. Turn off the printer and unplug it.

2. Open the scanning unit / cover.

   

    Don't touch the clear film (A), white belt (B), or tubes (C).

   

   If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

3. Check if jammed paper is under the print head holder.

   If the jammed paper is under the the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

   

4. Hold the jammed paper firmly in both hands.

   

   If the paper is rolled up, pull it out.

   

5. Slowly pull out the paper to avoid tearing it.

   Pull out the paper at an angle of about 45 degrees.

   

6. Make sure all jammed paper is removed.

   If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   • Any paper left under the print head holder?

   • Any small bits of paper left in the printer?

   • Any paper left in the left and right empty spaces (D) in the printer?

   

7. Gently close the scanning unit / cover.

   To close the scanning unit / cover, hold it up once, and then take it down gently.

8. Plug in the printer again and turn it back on.

   All jobs in the print queue are canceled. You'll need to print the jobs again.

    When reloading the paper in the cassette or the rear tray, make sure you are using suitable paper and loading it correctly.

    If a paper jam message appears on the printer's touch screen or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above don't solve the problem, the printer requires servicing.

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transportation if servicing is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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