Error Displayed on the LCD - TS3520

Article ID: ART179730 | Date published: 04/30/2021 | Date last updated: 04/30/2021
 

Description

This article provides information on error codes that can appear on the LCD of the PIXMA TS3520.

Solution

Error on the LCD

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears on the computer screen. For some errors, a support code (error number) is also displayed.

On the printer's LCD, an error code is displayed.
 

When a Support Code and a Message are displayed on the Computer Screen (Windows):

Take the appropriate action described in the message.

Figure: Example of support code on Windows PC

For details on how to resolve errors with Support Codes, see List of Support Code for Error.

For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.

 

When an Error Code is displayed on the Printer's LCD:

The error code appears on the printer's LCD one by one.

If the error code is "E03":

E, 0, 3 on LCD

Check the error code on the printer's LCD and take the corresponding action described below.

Error Code

Support Code

Cause

Action

E02

1000

3442

3443

3444

3445

Printer is out of paper.

Printing of the first side is complete when doing manual duplex (two-sided) printing.

  • If the printer is out of paper:

  • If you're performing manual duplex printing:

    Prepare to print the other side following the instructions on the computer screen.

E03

1203

1300

Cover is opened during printing.

Paper is jammed when feeding paper from rear tray.

  • If the cover is open:

  • If paper is jammed:

E04

168A

An ink cartridge isn't installed.

E05

1401

1403

1430

1485

Ink cartridge cannot be recognized.

Check the following.

  • if the color ink cartridge is installed on the left side properly

  • if the black ink cartridge is installed on the right side properly

  • Model number of each ink cartridge

If the above doesn't resolve the problem, replace the ink cartridge with a new one.

E08

1700

1701

1712

1713

1714

1715

Ink absorber is almost full.

E09

1890

Shipping tape or protective material may still be attached to ink cartridge holder.

E11

4102

4103

4104

Cannot perform printing with current print settings.

E12

4100

Specified data cannot be printed.

E13

1686

The ink may have run out.

E14

1684

The ink cartridge cannot be recognized.

E15

1682

ink cartridge cannot be recognized.

E16

1688

The ink has run out.

E21

1650

The ink cartridge cannot be recognized.

E23

3446

IP address and subnet mask are conflicting.

E24

1651

The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge. Printing function is deactivated until the printer can communicate normally.

E31

Failed in Wi-Fi setup.

Press the printer's OK button to resolve the error.

If you're performing setup with WPS:

  1. Check the security settings and perform setup again.

  2. Perform setup using another setup method.

E32

Cannot find a wireless router during setup.

Press the printer's OK button to resolve the error.

Perform Wi-Fi setup again.

E33

Cannot connect because multiple wireless routers are connecting to the printer.

Press the printer's OK button to resolve the error.

Perform Wi-Fi setup again after a while (about 2 minutes).

If the above doesn't resolve the problem, refer to the instruction manual supplied with the wireless router.

E34

3440

Easy wireless connect has failed.

E36

3441

Easy wireless connect has failed.

E37

Failed in Wi-Fi setup.

Press the printer's OK button to resolve the error.

Turn off the wireless router and turn it back on, and then perform setup again.

If the above doesn't resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.

E38

Cannot connect to a wireless router.

Cannot change the LAN (Local Area Network) settings.

Press the printer's OK button to resolve the error.

Check the following.

  • if the printer's Wi-Fi is enabled

  • if you select a proper wireless router to connect

  • if the password you entered is correct

  • if the specified network name (SSID) is correct

After checking the above, turn off the wireless router and turn it on again.

You cannot change the LAN settings while you're using a LAN connection. Change them when you're not using a LAN connection.

E39

495A

An error occurred while communicating via Wi-Fi or while in standby.

E45

Cannot connect to network.

Press the printer's OK button to resolve the error.

Check the LAN connection and network settings.

Connection may be successful after a while.

E46

Cannot connect to Internet.

Press the printer's OK button to resolve the error.

Check the wireless router settings.

E47

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

E48

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

E49

Failed in connecting to Internet because network connection is being prepared.

Press the printer's OK button to resolve the error and perform operations again after a while.

E50

Failed in acquiring contents.

Press the printer's OK button to resolve the error and perform operations again after a while.

E51

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

E54

Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.

Press the printer's OK button to resolve the error.

Delete registered information of IJ Cloud Printing Center from your computer or smartphone.

E55

The printer is already registered to IJ Cloud Printing Center.

Press the printer's OK button to resolve the error.

Delete registered information of IJ Cloud Printing Center and register the printer again.

E56

The online service isn't available in your region.

Press the printer's OK button to resolve the error.

Contact the provider for where the online service is available.

E57

2900

Scanning print head alignment sheet failed.

E58

Trying to start copying before you register the paper size.

Register the paper size and start copying.

Press the printer's Stop button to cancel copying.

E59

2114

Paper size settings at printer driver do not match the paper size registered in the printer.

E61

3412

Scanning original has failed.

E62

Unexpected error occurred while scanning is in progress.

Press the printer's OK button to resolve the error.

Change settings and perform operations again.

E63

Reached the upper limit of pages which can be saved.

Press the printer's OK button to resolve the error.

No more pages can be saved in one file.

Save the rest as different one.

E64

Scanning original has failed.

Original isn't placed on the platen or the original cannot be scanned.

Press the printer's OK button to resolve the error and check the following.

  • Make sure the original is placed on the platen.

  • Make sure the original is set in the correct position and orientation.

After checking the above, perform operations again.

E65

Saving scanned data failed because the printer's memory is full.

Press the printer's OK button to resolve the error. And then, take measures below.

  • Reduce the resolution and rescan the original.

  • Reduce the amount of original to be scanned at a time.

E66

3002

The printer is unable to communicate normally to recognize the status of the ink cartridge.

P02

5100

Printer error has occurred.

P03

6000

Printer error has occurred.

P07

5B00

5B01

5B12

5B13

5B14

5B15

Printer error has occurred.

P06

P08

P09

P20

P22

P26

P27

P28

P29

P34

5011

5012

5050

5200

5205

5206

6500

6800

6801

6830

6831

6832

6833

6900

6901

6902

6910

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

6D01

8300

Printer error has occurred.

Turn off the printer and unplug it.

Plug in the printer again and turn it back on.

If this doesn't solve the problem, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

P10

7500

7600

7700

7800

B20B

An error requiring a repair has occurred.

Turn off the printer and unplug it.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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